Last updated: 10 August 2026

1. Introduction

PT INTERNATIONAL TRADE AND SOLUTION, a company established under the laws of the Republic of Indonesia, with its registered office at WISMA KEIAI, 14th Floor, Unit 1410, Jalan Jenderal Sudirman, Kav. 3, RT 000, RW 000, Karet Tengsin, Tanah Abang, CENTRAL JAKARTA ADMINISTRATIVE CITY, DKI Jakarta, 10220 (“Company”, “we”, “us” or “our”), respects your privacy and is committed to protecting your Personal Data.
This Privacy Policy explains how we collect, use, store, disclose and otherwise process Personal Data when you:

• visit [WEBSITE URL] and any related pages operated by us (the “Website”);
• submit an enquiry through our contact form;
• communicate with us by email, telephone or other available communication channels;
• accept or manage cookies and similar technologies on the Website; or
• otherwise interact with the Website.

For the purposes of applicable Indonesian personal data protection law, the Company generally acts as the Personal Data Controller, meaning that we determine the purposes and exercise control over the processing of Personal Data described in this Privacy Policy.
“Personal Data” means data relating to an identified or identifiable individual, whether identified directly or indirectly, separately or in combination with other information.

2. Applicable law

We process Personal Data in accordance with applicable laws and regulations of the Republic of Indonesia, including, where applicable Law No. 27 of 2022 concerning Personal Data Protection and other applicable Indonesian laws and implementing regulations concerning electronic systems, communications, consumer protection and Personal Data.

3. Personal Data we collect

3.1 Information you provide directly
When you submit a contact form or otherwise communicate with us, we may collect:

• your name;
• business or organisation name;
• email address;
• telephone or mobile number;
• country or location;
• the subject and content of your enquiry;
• correspondence and records of our communications with you;
• documents or other information you voluntarily provide.

Please do not provide sensitive or specific Personal Data through the contact form unless it is necessary for your enquiry and you are authorised to provide it.
3.2 Cookies and similar technologies
We may use cookies, pixels, tags, local storage and similar technologies to operate the Website, remember preferences, understand Website usage, measure performance and, where you have consented, support marketing or advertising activities.
Further information about particular cookies, providers, purposes and storage periods should be displayed in our cookie banner or Cookie Settings panel.

4. How we collect Personal Data

We collect Personal Data:

• directly from you when you complete a form or contact us;
• through cookies and similar technologies;
• from publicly available sources where reasonably necessary to understand or respond to a business enquiry.

5. Purposes and legal grounds for processing

We process Personal Data only where we have an appropriate legal ground and for specified purposes.
5.1 Responding to enquiries
We use contact and correspondence information to:

• receive, review and respond to your enquiry;
• provide requested corporate, product or service information;
• communicate with you;

The applicable legal grounds may include your consent, taking steps at your request before entering into an agreement, performance of an agreement, and our legitimate interest in managing corporate communications and business enquiries.
5.2 Operating and securing the Website
We process technical, usage and security information to:

• provide and maintain the Website;
• ensure that Website content is displayed correctly;

The applicable legal grounds may include compliance with legal obligations and our legitimate interests in operating a reliable and secure corporate Website.
5.3 Analytics and Website improvement
Subject to your cookie choices, we may process cookie, device and usage information to:

• measure Website traffic and performance;
• understand how visitors use the Website;
• identify popular content;
• improve Website design, navigation and functionality; and
• prepare aggregated statistics and reports.

Where legally required, analytics cookies and related processing will be based on your consent.

1. Legal and regulatory purposes

We may process Personal Data to comply with applicable laws, regulations, court orders and lawful government requests;

6. Consent and cookie choices

Where processing is based on consent:

• consent will be requested for specified purposes;
• the consent request will be distinguishable from other matters and presented in clear and accessible language;
• you may refuse non-essential cookies without losing access to the basic corporate information available on the Website;
• you may withdraw consent at any time; and
• withdrawal will not affect the lawfulness of processing conducted before consent was withdrawn.

Strictly necessary cookies may operate without optional cookie consent where they are required to provide the Website, maintain security or remember your privacy choices.
You can review or change your preferences through the “Cookie Settings” link available on the Website.

7. Data retention

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable legal, regulatory, accounting and record-retention requirements.
At the end of the applicable retention period, Personal Data will be deleted, destroyed, anonymised or otherwise processed in accordance with applicable law.

8. Personal Data security

We implement reasonable and appropriate organisational and technical measures designed to protect Personal Data.
These measures may include access controls, authentication procedures, encryption where appropriate, network security, backups, system monitoring, confidentiality commitments, service-provider assessments and internal data-handling procedures.

9. Personal Data breaches

If a Personal Data protection failure or security breach occurs, we will investigate the incident and take reasonable containment, remediation and recovery measures.
Where required by applicable law, we will notify affected individuals and the competent Indonesian authority within the legally prescribed period.

10. Your rights

Subject to applicable Indonesian law and any lawful exceptions, you may have the right to:

1. receive clear information about our identity, the legal basis and purposes of processing and our accountability;
2. access Personal Data concerning you and obtain a copy;
3. complete, update or correct inaccurate or incomplete Personal Data;
4. withdraw consent previously provided;
5. request that we stop processing your Personal Data;
6. request deletion or destruction of Personal Data;
7. request the restriction or postponement of processing;
8. object to decisions based solely on automated processing, including profiling, where such processing produces legal or similarly significant effects;
9. obtain Personal Data in a commonly used or machine-readable format and, where applicable, transmit it to another controller;
10. submit a complaint or claim in accordance with applicable law; and

The availability of a particular right may depend on the legal ground for processing, the nature of your request and applicable statutory exceptions.

11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our Website or Personal Data practices;
• service providers or technologies;
• applicable laws or regulatory guidance; or
• our organisational and security measures.

The updated version will be published on the Website with a revised “Last updated” date.
Where a change materially affects processing based on consent, we will provide appropriate notice before implementing the change and obtain new consent where required.

12. Contact details

Questions, requests or complaints regarding this Privacy Policy or our processing of Personal Data may be submitted to:
Personal Data Controller:
PT INTERNATIONAL TRADE AND SOLUTION,
Registered address:
WISMA KEIAI, 14th Floor, Unit 1410, Jalan Jenderal Sudirman, Kav. 3, RT 000, RW 000, Karet Tengsin, Tanah Abang, CENTRAL JAKARTA ADMINISTRATIVE CITY, DKI Jakarta, 10220
email:
banking@tradeandsolution.com
Telephone:
+6288973155984
Website:
https://tradeandsolution.com

PRIVACY POLICY